Privacy Policy

Last Updated: April 1, 2025

Introduction

At Leader Media LLC ("we," "us," or "our"), we take privacy issues seriously. By ensuring that you are aware of and understand our Privacy Policy, we can provide you with better service. This includes any websites, brands, DBAs or services operated under us or by us, including but not limited to Sales First Agency.

Please take a moment to read the following policy to learn how we handle your personal information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

We DO NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:      

Name, email address, phone number, physical address      

Payment information when you make a purchase or request a quote      

Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:    

IP address, browser type, device information      

Website usage patterns and analytics     

Cookies and similar technologies

Customer Communication:      

Records of inquiries and service requests       

Appointment details and preferences

Service history and feedback

Giveaways and Promotional Activities

When you participate in giveaways, contests, or promotional activities offered through our Services:

- We collect information necessary to verify eligibility, contact winners, and fulfill prizes

- This may include your name, email address, mailing address, phone number, and in some cases, proof of eligibility

- We use this information solely to administer the promotion, verify eligibility, contact winners, and fulfill prizes

- We may publish winner information as required by law or as outlined in the specific promotion rules (typically limited to name and general location)

- Information collected for promotions is retained only as long as necessary to complete the administration of the promotion and comply with legal requirements

- Each promotion may have specific rules regarding privacy and data usage that will be disclosed in the official rules for that promotion

- Your participation in any promotion constitutes your agreement to abide by the official rules and privacy terms specific to that promotion

- We do not use information collected during promotions for marketing purposes unless specifically authorized by you

On occasion, we may ask for additional information to enable us to provide you with access to and use of certain information, materials, and services. We may combine information about you that we have with information we obtain from business partners or other companies.

2. How We Use Your Information

We use collected data for:    

Providing and improving our services     

Processing transactions and payments     

Communicating with you about your inquiries, appointments, and promotions      

Enhancing website functionality and user experience

Ensuring security and fraud prevention  

Maintaining records of your communication preferences and consent  

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:        

You will only receive messages if you have explicitly opted in        

We maintain timestamped records of all opt-in actions        

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:        

You can cancel SMS notifications at any time by replying "STOP"        

You will receive a final confirmation message, and no further messages will be sent unless you re-opt in        

All opt-out requests are processed within 24 hours

Message Frequency & Content:        

Message frequency varies based on your interactions with our business        

Messages will be directly related to the services you have requested        

We do not send promotional content without specific consent

Help & Support:        

Reply "HELP" for assistance or contact us at [email protected]        

Customer support is available during regular business hours

Carrier Information:        

Standard message and data rates may apply        

Carriers are not liable for delayed or undelivered messages        

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:        

Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)        

SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive        

All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:        

If required by law, legal process, or to protect our rights        

In response to valid law enforcement requests or court orders

Business Transfers:        

In case of mergers, acquisitions, or sale of assets        

In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:        

Encryption of sensitive data in transit and at rest        

Secure access controls and authentication mechanisms        

Regular security assessments and updates        

Employee training on data protection        

Breach notification protocols in accordance with applicable laws        

Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:        

Analyze site traffic and user behavior        

Remember your preferences        

Improve website functionality and user experience        

Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:        

Access, update, or delete your personal information        

Opt-out of marketing emails by clicking "unsubscribe" in our emails        

Opt-out of SMS messages by replying "STOP"        

Request information on how we process your data        

Withdraw consent at any time for future communications        

Lodge a complaint with a supervisory authority if you believe your rights have been violated To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by us.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Email: [email protected]

Additional Disclosures

Compliance with Laws and Law Enforcement

In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Service Agreement, or as otherwise required by law.

Testimonials

From time to time, we may post text, audio, image or video testimonials on the Websites that may contain personal information. Your consent is implied in our posting of your name along with your testimonial. If you wish to update or delete your testimonial, you can contact us at

[email protected]

Community Forums

The Websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features ("Interactive Areas"). You should be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. To request removal of your personal information from an Interactive Area, contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Children's Privacy

We respect children's privacy in particular. We do not target knowingly or intentionally collect personally identifiable information from children under the age of 13. By using the Site, you have represented and warranted that you are either 18 years of age or using the Site with the supervision of a parent or guardian. If you are under 13, you may not use the Site. If you become aware that your child has provided us with personal information without your consent, you are urged to email us.

User-Submitted Content

If you submit content through forms, uploads, or other interactions with us, you agree not to upload or transmit any content that is unlawful, obscene, defamatory, threatening, harassing, hateful, harmful, or otherwise inappropriate. We reserve the right to remove or block any content that violates our terms, or report such content to authorities when required by law.

By using our website and services, you consent to this Privacy Policy.